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Measuring Success: Return on Loyalty vs Return on Investment?
The crux of the issue is this; despite all of the technology advancement across industry...
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Cause and Effect – Ongoing Advice
The latest news that Quilter have been invited to partake in a skilled person review...
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AI: Invisible or Not….
At our Wealth Ops: Live! event in October we had a fascinating discussion with Nick...
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Transfers: Where do we go from here?
Listening in at the Big Picture conference recently and in some of our CX interviews...
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Consumer Duty: Are You Ready?
As we approach the Consumer Duty deadline, attention should already be on the interactions with...
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Advisers and the Advice Gap: What’s the Answer?
Over the past 10 years the adviser community has come under increasing pressure from a...
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Inflating Cost or Service? How to survive the margin squeeze
Inflating Cost or Service? How to survive the margin squeeze Now more than ever, a...
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Drawing the Line
Over the past few weeks, events in Ukraine and the increased focus on Russia has...
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Optimising Operational Functions
Carl Woodward Director .. Optimising Operational functions for our clients is one of our core...