Simplify White Papers

White Paper Title Description Date Author Download
Contact Centres Contact Centres will often be affected when an incident occurs that impacts a business’s customer base. I’ve detailed some of the actions you can take both proactively and reactively to help minimise the impact to your business, customers, shareholders and brand. April 2020

Matt Short

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Risk in the Value Chain

We pride ourselves on having clients in all parts of the value chain. We think that provides us with real insight into the opportunities and challenges for all parties involved in the Wealth Management industry; and it is one of the reasons that sets us apart from the rest.

One of our specialisms is Risk Management. We have noted down some thoughts on the challenges with embedding risk management in the value chain and what threats and opportunities the industry faces at a macro level.

March 2020

Kate Monserrate

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Business Architects – Building Houses Seasoned Business Architects are often well compensated and sit in senior positions within organisations. We look to explore the role of a Business Architect in more detail, their background and whether they add value to organisations May 2020

Nick Clarke

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Process, Technology & the Financial Adviser Our refreshed research study looking at Advisers’ perception of technology and its challenges for their business May 2020

Jayne Brown

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