The dawn of the era of true service innovation is upon us. We sit on the precipice of the greatest period of change and transformation in how financial providers service their customers. The revolution is coming. Technology innovation and evolving customer demand will prompt the single biggest change in servicing propositions, as well as the people that work in them.
Join us as we look at the future of Wealth Operations across people, process and technology. We bring in-depth original research across customers and senior Operations leaders to our white paper, exploring the future of Wealth Operations.
Greater innovation is on its way in the UK retirement income market, with annuities playing an increasingly important role in planning later life finances. Retirees will increasingly need a ‘mix and match’ approach to income
Consumer Duty is challenging existing thinking around customer correspondence….read our white paper today where we explore the challenges facing Advisers and Providers alike, looking to ensure compliance by July 2023.
The bereavement process within the Wealth Industry can be lengthy and complex. There are rules and regulations that must be adhered to, identities that need to be verified, details that need to be validated, risks that need to be managed.
This paper focuses the spotlight on bereavement processing by wealth platforms and transfer agencies to examine what’s currently being done both within the industry and by related external parties, with the aim of answering the following question:
“Is the industry doing enough to make this customer journey as frictionless and painless as possible?”
Since the new rules around IR35 were formally implemented into the Private Sector in April 2021, there has been a significant shift in how the market has reacted to the changes. Using insight from our own associate pool at Simplify Consulting, we explore the knock on impacts and unintended consequences and analyse how the market looks today.
Since its inception in 2018 much progress has been made in the world of Open Banking. The purpose of this paper is to examine how the knowledge and experience gained from Open Banking is now being used as a stepping-stone into the realms of Open Finance from a UK perspective and provide examples of how this could be utilised within the sector of wealth management.
We pride ourselves on having clients in all parts of the value chain. We think that provides us with real insight into the opportunities and challenges for all parties involved in the Wealth Management industry; and it is one of the reasons that sets us apart from the rest.
One of our specialisms is Risk Management. We have noted down some thoughts on the challenges with embedding risk management in the value chain and what threats and opportunities the industry faces at a macro level.
Seasoned Business Architects are often well compensated and sit in senior positions within organisations. We look to explore the role of a Business Architect in more detail, their background and whether they add value to organisations.
Contact Centres will often be affected when an incident occurs that impacts a business’s customer base. I’ve detailed some of the actions you can take both proactively and reactively to help minimise the impact to your business, customers, shareholders and brand.
The COVID-19 pandemic has impacted communities and economies around the world. From basic social behaviors, day to day activities to working arrangements – how we live our lives and work has changed dramatically.
This paper presents the findings on impacts the pandemic has had on Risk Management and correlations with organisations’ risk maturity.
Digital identity has long been on the government agenda, but will there ever be centrally held proof of identity that’s available to both the public and private sector? This paper aims to look at the journey so far and which direction it’s heading in.
In a world of low-interest rates many new investors will use a stocks and shares ISA to get tax-free returns. We explore the digital online experience for a novice investor with a moderate pot of money as they select and onboard with providers from a Bank, DIY Investment Platform and Robo-Advisor.
The extension of the Senior Managers & Certification Regime (SMCR), from the banking sector, came into force in December 2019 which applies to all firms in the Wealth Management Sector. We look at the differing implementation challenges and impacts that Financial Advisers and larger Financial Institutions have faced and explore whether “a one size fits all” approach to regulation really works.