Joining the vulnerabilities dots…
Customer vulnerabilities are a hot topic under Consumer Duty. The FCA wants better consumer [...]
Vulnerability Campaign: Utilising tech and AI
Natasha Bridgewater Wealth Consultant [...]
Vulnerability Campaign: Customer-Centric Process Design
Well-known and hotly anticipated regulation changes this year saw the pre-existing Vulnerable Customer Guidance [...]
Treating Vulnerable Customers Fairly: As words slowly turn into action, do firms have the right business models to recognise vulnerable customers?
It’s now been 1 year since the FCA published their final guidance on the [...]