02 May 2025 How will I know my customer is vulnerable? How will I know my customer is vulnerable?… The FCA’s recent Vulnerability Review highlighted that... Consumer Duty
10 April 2025 What replaces Robo-advice? What replaces Robo-advice? Confronted with a choice of airlines between a fully automated pilot with... Advice
28 November 2024 Embedding Operational Resilience In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we explore... Ops Resilience
26 November 2024 Operational Resilience: Striking the Balance with Outsourcers Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities better... Ops Resilience
02 October 2024 Transforming Contact Centres with AI: A New Era As customer contact centres in the wealth industry grapple with numerous obstacles, service providers are... Latest News
27 August 2024 The Journey to IMpower Incorporating FundForum Just over a month ago, I represented Simplify Consulting as a speaker at the IMpower... Latest News
19 August 2024 Is Hyper-Personalisation in Client Segregation Inevitable? Clients are growing up in a rapidly evolving digital environment where they expect the same... Latest News
23 May 2024 Behind The Scenes With AI There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but what... Latest News
30 April 2024 Building Trust: How wealth providers can boost data sharing and better outcomes for customers The wealth management industry is focused on shifting towards a data-driven landscape, exploring new ways... Latest News
