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Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers are...
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Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but what...
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New Norms – The Career Extension
As I approach a milestone birthday in a few weeks, thoughts inevitably turn to what’s...
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New Norms – Wet Signatures Irreversible Changes
In the third instalment of our “New Norms” series, we look at the evolution of...
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New Norms – Challenges & Opportunities in Recruitment
[pdf-embedder url=”https://www.simplifyconsulting.co.uk/wp-content/uploads/2020/07/New-Norms-Recruitment-v0.2.pdf” title=”New Norms – Recruitment v0.2″]In the 2nd instalment of our “New Norms” series...
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New Norms – RAPID Process Improvement… Remotely
In the first installment of our “New Norms” series, we look at tackling process improvement...