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Embedding Operational Resilience
In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we explore...
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Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities better...
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Consumer Duty – Ensuring Effective Product Management
Consumer Duty – Ensuring Effective Product Management In the first of our series on the...
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The Operations Sat-Nav
The benefits of having an accurate, holistic, and accessible view of your operation functions across...
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One size does not fit all – adapting and thriving under the FCAs Operational Resilience rules
Dom House Lead Consultant .. The FCA Operational Resilience rules came into effect from the...
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Look ahead to 2022
Dom House Lead Consultant .. I’m slightly delayed in writing this blog looking ahead to...