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A Year Is a Long Time in Insurance: Designing a Transition State That Customers and Brokers Can Live With
A transition state that lasts twelve months can shape customer service, broker relationships and operating...
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The Real Impact of Dual Running: Higher Costs, Operational Pressure and Broker Friction
Dual running is often treated as a temporary and manageable consequence of insurance platform migration....
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When Digital Meets Paper: Two Very Different Name Changes
 You can build or lose real customer trust in a single transaction. I recently changed...
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Technology – Wins & Worries
Whilst I remain positive – I do have some worries for 2026 This week we...
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Cloud Hedging: What the AWS Outage Taught Us About Resilience
Cloud Hedging: What the AWS Outage Taught Us About Resilience This week, AWS had a...