07 October 2026 Going The Extra Mile? Maybe We Should Make The Journey Shorter. As National Customer Service Week comes to a close, it is worth recognising the advisers,... Advice Technology
05 October 2026 Your Customer Doesn’t Experience Your Organisation Chart Going the extra mile shouldn’t mean working around your operating model. National Customer Service Week... Advice Latest News Technology
25 September 2026 A Year Is a Long Time in Insurance: Designing a Transition State That Customers and Brokers Can Live With A transition state that lasts twelve months can shape customer service, broker relationships and operating... Advice Technology Wealth
23 September 2026 The Real Impact of Dual Running: Higher Costs, Operational Pressure and Broker Friction Dual running is often treated as a temporary and manageable consequence of insurance platform migration.... Advice Technology
24 February 2026 When Digital Meets Paper: Two Very Different Name Changes You can build or lose real customer trust in a single transaction. I recently changed... Technology Wealth
09 February 2026 Technology – Wins & Worries Whilst I remain positive – I do have some worries for 2026 This week we... Tech and AI Technology
22 October 2025 Cloud Hedging: What the AWS Outage Taught Us About Resilience Cloud Hedging: What the AWS Outage Taught Us About Resilience This week, AWS had a... Ops Resilience Technology
16 September 2025 Simplify Consulting launches Insurance, Technology and Asset Management practices and appoints two Non-Executive Directors Simplify Consulting launches Insurance, Technology and Asset Management practices and appoints two Non-Executive Directors M&G... Advice Complaints Consumer Duty Insurance Investments Ops Resilience Pension Technology Wealth
