27 August 2026 The correspondence challenge hiding in plain sight Most organisations know about the obvious communications: statements, policy renewals and onboarding packs. But what... Complaints Latest News Tech and AI
20 August 2026 AI in Complaints: Are Firms Keeping Up? The use of AI in our day to day continues to rise, from the use... Advice Complaints Tech and AI
07 August 2026 Stop chasing autonomous agents. Agents are getting all the press, and rightly so. They promise something genuinely different. End-to-end... Advice Tech and AI
05 August 2026 Would You Still Use AI If Every Question Had a Price Tag? The question isn’t whether AI is useful. It clearly is. The better question is whether we would... Advice Tech and AI
31 July 2026 The hidden cost of AI starts after the demo AI looks cheap in a pilot. That’s the problem. Pilots lie. They are controlled experiments... Advice Tech and AI
24 July 2026 The best AI use cases are smaller than people think There’s a common misunderstanding about how AI creates value in financial services. It doesn’t come... Advice Tech and AI
17 July 2026 Automation is the unsexy answer nobody wants to sell There’s an awkward truth behind most AI strategy conversations. For a large proportion of financial... Advice Tech and AI
10 July 2026 More AI won’t fix a broken process There’s a clear pattern emerging across financial services. Shareholders expect AI to reduce cost. Leaders... Advice Tech and AI
09 February 2026 Technology – Wins & Worries Whilst I remain positive – I do have some worries for 2026 This week we... Tech and AI Technology
