customer-service-1-2
Delivering the Consumer Support Outcome
One of the most striking elements of the Consumer Duty is that for the first...
julian-hochgesang-dkn8-zpibwo-unsplash-scaled
Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers are...
fundforum
The Journey to IMpower Incorporating FundForum
Just over a month ago, I represented Simplify Consulting as a speaker at the IMpower...
igor-omilaev-eggfz5x2lna-unsplash-scaled
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but what...
motionblurredtrafficatshibuyacrossingoneofthebusiest
Building Trust: How wealth providers can boost data sharing and better outcomes for customers
The wealth management industry is focused on shifting towards a data-driven landscape, exploring new ways...
shutterstock_1766158445-scaled-1
What’s the future of offshoring; four considerations
Chris Lamb Wealth Consultant .. Offshoring has long been a cornerstone strategy for optimising operational...
data-strategy
Platforms – Ready for Disruption?
Dom House Lead Consultant .. The last year has seen many prophecies about the future...
pmo-blog-scaled
What is the future for PMO?
Aneta Murdza Wealth Consultant .. The objective of the PMO is to support the business...
guide-2
Nudge, Nudge – Wink, Wink
Yet another set of new rules could spell problems for the pensions industry this summer...