Simplify Sessions – Enabling FPR doesn’t have to break the bank

 

In this podcast Jo Fulford, Nina Cherry, and Natasha Bridgewater share their thoughts on the the importance of first contact resolution in customer service.

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Rachel Allen – Welcome to Simplify
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Nick Clarke – Welcome to Simplify
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Vulnerability Campaign: Bradley shares his experiences
In this video Jayne Brown Lead Consultant speaks with Bradley who is a young carer...
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Simplify Podcast: Vulnerability Campaign
In this podcast Wealth Consultants Jo Fulford and Natasha Bridgewater discuss vulnerable customers and enabling...
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Simplify Podcast 33: Tech(no) Women
Gillian Hepburn, Commercial Director, at Benchmark Capital, Cristel Haley, Director of Emerald Analytics and Emma...
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Simplify Podcast 32: 2025 Outlook with Ludwig Bull
In this podcast, Lead Consultant Dom House speaks to Ludwig Bull CEO & Founder of...
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Simplify Podcast 31: 2025 Outlook with Chloe Stuttard
In this podcast, Chief of Staff Matt Short speaks to Chloe Stuttard Director of Customer...
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Simplify Podcast 30: 2025 Outlook with Jackie Davies
In this podcast, Lead Consultant Jayne Brown speaks to Jackie Davies Chief Operating Officer at...
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Simplify Podcast 29: 2025 Outlook with Kate Monserrate and Carl Woodward
In this podcast, co-founders and directors Kate Monserrate and Carl Woodward share their outlook for...
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Campaign: AI in Complaints Root Analysis
In this podcast, Consultant Antonietta Price leads a discussion with industry experts Dom House, Chris...
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The Simplify Podcast Episode 28: Wealth Ops Live One Year On
In this podcast, Consultant Antonietta Price leads a discussion with industry experts Dom House, Chris...
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The Simplify Podcast Episode 27 – IMpower FundForum Insights
Discover valuable insights from Antonietta Price as she shares key takeaways from the recent IMPower...
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The Simplify Podcast Episode 26: Working at Simplify
In our latest podcast Chief of Staff Matt Short talks to Director Kate Monserrate about...
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The Simplify Podcast Episode 25: Vulnerability Conference – Fireside Chat Revisit
Lead Consultant Jayne Brown is joined by fellow Lead Consultant Dom House as she hosts...
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The Simplify Podcast Episode 23: Consumer Duty One Year On
Wealth Consultant James Wood leads a dynamic discussion with fellow Wealth Consultant Chris Lamb and...
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Webinar: What does the future hold for Transfer Agencies?
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Webinar: The Correspondence Challenge
Exploring the future of customer correspondence as a result of Consumer Duty with an expert...
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Webinar: Retirement Income
Listen again to Simplify Consulting's webinar on Retirement Income
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Webinar: Change Starts With Bravery
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