07 October 2026 Going The Extra Mile? Maybe We Should Make The Journey Shorter. As National Customer Service Week comes to a close, it is worth recognising the advisers,... Advice Technology
05 October 2026 Your Customer Doesn’t Experience Your Organisation Chart Going the extra mile shouldn’t mean working around your operating model. National Customer Service Week... Advice Latest News Technology
25 September 2026 A Year Is a Long Time in Insurance: Designing a Transition State That Customers and Brokers Can Live With A transition state that lasts twelve months can shape customer service, broker relationships and operating... Advice Technology Wealth
21 September 2026 The Insurance Migration Trade-off: Reducing Go-Live Risk Without Creating Years of Complexity An insurance migration strategy designed to reduce go-live risk can leave the business carrying higher... Advice Insurance Wealth
12 November 2025 The Association of Financial Mutuals 2025 Conference: Mutuals – The Original Modern With just over a month on, we reflect on what was another great conference for... Insurance
06 October 2025 The Coffee Debate: What It Taught Me About Mass Personalisation in Financial Services The Coffee Debate: What It Taught Me About Mass Personalisation in Financial Services The most... Wealth
22 September 2025 A review of recent FCA Market Study for UK pure protection market and what we may expect come the end of the year… Dan Martin, Lead Consultant at Simplify Consulting explores recent FCA Market Study for UK pure... Insurance
17 September 2025 Transfers: Why Are We Still Making It So Hard? Transfers: Why Are We Still Making It So Hard? If there’s one thing that’s followed... Wealth
15 September 2025 Bain Capital to Acquire Jensten Group, a Leading UK Insurance Distribution Platform 2025 continues to see further acquisition opportunities in the insurance market, with news recently of... Insurance
