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A Year Is a Long Time in Insurance: Designing a Transition State That Customers and Brokers Can Live With
A transition state that lasts twelve months can shape customer service, broker relationships and operating...
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The Insurance Migration Trade-off: Reducing Go-Live Risk Without Creating Years of Complexity
An insurance migration strategy designed to reduce go-live risk can leave the business carrying higher...
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The Association of Financial Mutuals 2025 Conference: Mutuals – The Original Modern
With just over a month on, we reflect on what was another great conference for...
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The Coffee Debate: What It Taught Me About Mass Personalisation in Financial Services
The Coffee Debate: What It Taught Me About Mass Personalisation in Financial Services The most...
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A review of recent FCA Market Study for UK pure protection market and what we may expect come the end of the year…
Dan Martin, Lead Consultant at Simplify Consulting explores recent FCA Market Study for UK pure...
Transfers: Why Are We Still Making It So Hard?
Transfers: Why Are We Still Making It So Hard? If there’s one thing that’s followed...
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Bain Capital to Acquire Jensten Group, a Leading UK Insurance Distribution Platform
2025 continues to see further acquisition opportunities in the insurance market, with news recently of...
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What are the benefits to analysing the target market and customer base?
The FCA’s Vulnerability Review has given us some much-needed insight into how well firms are...
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How will I know my customer is vulnerable?
How will I know my customer is vulnerable?…  The FCA’s recent Vulnerability Review highlighted that...