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Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities better...
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Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers are...
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Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but what...
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Is domain knowledge necessary to be a successful Project Manager?
Is domain knowledge a pre-requisite to being a successful project manager in today’s wealth management...
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Top Tips – Working Group
Steering Group and Working Group are the two most important forums on projects and play...
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Top Tips for Steering Committees
  Steering committees, (often called Steer Co’s or Steering Groups) are an essential part of...
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Top Tips for Risk and Issue Management
  Do you provide enough focus to risk and issue management on your project, to...
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Top Tips for Project Governance and Controls
A feeling of things being beyond our control is something we’ve all had at times...