28 November 2024 Embedding Operational Resilience In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we explore... Ops Resilience
26 November 2024 Operational Resilience: Striking the Balance with Outsourcers Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities better... Ops Resilience
11 October 2024 Delivering the Consumer Support Outcome One of the most striking elements of the Consumer Duty is that for the first... Consumer Duty
02 October 2024 Transforming Contact Centres with AI: A New Era As customer contact centres in the wealth industry grapple with numerous obstacles, service providers are... Latest News
27 August 2024 The Journey to IMpower Incorporating FundForum Just over a month ago, I represented Simplify Consulting as a speaker at the IMpower... Latest News
23 May 2024 Behind The Scenes With AI There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but what... Latest News
30 April 2024 Building Trust: How wealth providers can boost data sharing and better outcomes for customers The wealth management industry is focused on shifting towards a data-driven landscape, exploring new ways... Latest News
16 February 2024 What’s the future of offshoring; four considerations Chris Lamb Wealth Consultant .. Offshoring has long been a cornerstone strategy for optimising operational... Latest News
16 February 2024 Platforms – Ready for Disruption? Dom House Lead Consultant .. The last year has seen many prophecies about the future... Latest News
