Embedding Operational Resilience
In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we [...]
Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities [...]
Delivering the Consumer Support Outcome
.. One of the most striking elements of the Consumer Duty is [...]
Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers [...]
The Journey to IMpower Incorporating FundForum
Just over a month ago, I represented Simplify Consulting as a speaker at the [...]
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but [...]
Building Trust: How wealth providers can boost data sharing and better outcomes for customers
The wealth management industry is focused on shifting towards a data-driven landscape, exploring new [...]
What’s the future of offshoring; four considerations
.. Offshoring has long been a cornerstone strategy for optimising operational costs, [...]
Platforms – Ready for Disruption?
.. The last year has seen many prophecies about the future of [...]
What is the future for PMO?
.. The objective of the PMO is to support the business to [...]