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AI ROI. Why 90‑day pilots beat 2‑year bets, and where they fall short
There are two approaches to AI investment emerging in financial services. The first is the...
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Removing Redundant Processes in the Digital Age
In an era defined by rapid technological advancement and digital transformation, outdated practices still persist...
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FCA Simplified Advice – Are we sleepwalking into remediation?
What Simplified Advice Means The Financial Conduct Authority (FCA) has been working to make financial...
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Don’t Let Legacy Data Be an Innovation Blocker: Customers Deserve Better
Across Wealth Management, firms are racing toward digitisation, innovation, and AI adoption all for efficiency,...
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Cutting the Cash ISA limit could Be a win for women, if Providers step up
Women hold more cash, invest less, and face persistent gender wealth gaps; the gender investment...
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When Digital Meets Paper: Two Very Different Name Changes
 You can build or lose real customer trust in a single transaction. I recently changed...
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The Pensions IHT Grenade
From 6 April 2027, most unused pension funds and death benefits will be pulled into the...
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Technology – Wins & Worries
Whilst I remain positive – I do have some worries for 2026 This week we...
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Could Digital Pensions Dashboards ease the burden of estate administration for executors?
Whilst work began on the UKs first pensions dashboard many years ago, 2025 has seen...