Follow the Golden Thread – Elevating Complaints Root Cause Analysis
Consistent, scalable, high quality Root Cause Analysis (RCA) is often challenging in wealth complaints management....
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Since the new rules around IR35 were formally implemented into the Private Sector in April...
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Since its inception in 2018 much progress has been made in the world of Open...
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Seasoned Business Architects are often well compensated and sit in senior positions within organisations. We...
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Contact Centres will often be affected when an incident occurs that impacts a business’s customer...
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At Simplify Consulting, we are passionate about keeping things simple. So we have developed a...
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Digital identity has long been on the government agenda, but will there ever be centrally...
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The extension of the Senior Managers & Certification Regime (SMCR), from the banking sector, came...